Privacy Policy
Updated on: April 1, 2024
This Privacy Policy outlines how we collect, use, and share your information when you use our Service. Additionally, it explains your privacy rights and the legal protections you have under the law.
We reserve the right to modify this privacy policy at our discretion. In the event of any amendments, we may provide you with an email delineating the nature of such changes. We strongly advise you to periodically review this privacy policy as you persist in availing of our services, to ensure your continued understanding and agreement with our data handling practices.
At New Item Co, we uphold a rigorous commitment to privacy, placing it at the core of our operational ethos. First and foremost, we want to make sure you know:
We pledge our unwavering commitment to the safeguarding of our users' privacy and the confidentiality of their data.
We do not use your data to train our algorithms.
The data you choose to share with us is solely employed to enhance your experience, and you retain full control over the extent of information you divulge.
We do not sell your personal information, nor do we plan to do so in the future.
Upon request, we will delete your data from our systems.
What and why we collect
Personal Information
We may ask for personal information and utilize it to contact or identify you during your use of our service. This could include, but isn't limited to: name, email address, phone number, payment details, physical address, company name, role and other relevant company information
Usage information
For the purpose of enhancing your user experience and safeguarding our systems, we gather information pertaining to your usage of our service. This information is either automatically gathered when you use our services, or is willingly provided by you while using our services.
User: We collect information you create while using our service. This may encompass a range of activities including, but not confined to, search operations, actions performed, creation of automations, and integrations with third-party applications.
Conversational AI data: In instances where you engage with our service using conversational language, we gather the information you provide. (e.g transcripts, results, actions, requests)
Device and browser: We undertake the collection of data associated with your device's Internet Protocol address ("IP Address") and relevant data connected to your browser, which includes but is not limited to, the version, type, and unique identifiers of your device. Furthermore, we also amass information related to your usage, such as the date, time, location and duration of said usage.
Integrations
In order to provide you with a customized experience when using our services, we employ integrations with third-party tools. This necessitates the storage, processing, reception, and dissemination of data and information relevant to these third-party tools. Such data may include, but is not limited to, access keys and tokens you input, profile information. You can enable or disable access to this information at any time, though the settings page.
Other:
Marketing: We may gather information regarding your predilections for receiving communications about our products and services, as well as details concerning your interaction with these communications, all in accordance with the stipulations of this Privacy Policy.
Content You Provide: This consists of any documents, images, videos, contacts, or other data, such as PDFs, that you decide to upload or share with us.
Communications: This includes any and all information shared during the course of our mutual communication, inclusive of but not limited to instances wherein you contact us, provide feedback, or engage in discourse with any member of our team.
Payments and subscriptions: The financial transactional details required for completing your purchases are processed by third-party entities, specifically Stripe or Orb. These third-party entities are solely responsible for the gathering and processing of all information pertinent to your payment account. It's crucial to note that we, at New Item Co, do not maintain a record of, or store, any particulars concerning your payment methods.
While we may not specify every piece of information we collect, rest assured that all data collection will be strictly in line with the principles laid out in this Privacy Policy or as disclosed at the time of data collection.
How we utilize it
We utilize your data for the following purposes:
To provide, maintain and monitor our service.
To establish communication with you, utilizing methods such as email, phone, or SMS, or through the deployment of push notifications.
To administer your account and safeguard the confidentiality and security of your data.
To provide you with special offers, general information, and other inform you of new or existing services provided by us. Or provide you with information, products, or services you may request from us.
To administer and respond to any request or requirement you may have in relation to our service.
In any other way we may describe when you provide the information
To improve and personalize our service.
Fro compliance and protection.
For any other purpose with your consent.
In the event of business transitions: Your information may be utilized for evaluating or executing business changes such as mergers, asset sales, restructurings, reorganizations, dissolutions, or similar proceedings. This includes situations where we are continuing operations, as well as instances of bankruptcy or liquidation. During such transitions, the personal data we hold about our service users may be among the assets transferred.
Disclosure of information
We do not sell your personal information, nor do we plan to do so in the future. We may disclose information that we collect or you provide as described in this policy:
While utilizing our service:
To serve the purpose for which you have provided the information. This includes instances where you give us explicit authority to share details or when you commence a workflow that necessitates the sharing of content.
Service Providers:
We engage certain service providers to facilitate the operation of our services or our business. This could encompass a variety of entities inclusive of, but not restricted to, those involved in hosting, communications, data and cybersecurity, billing and payment processing, fraud and bias detection, investigation and prevention, web and mobile analytics, and the distribution and monitoring of email and communication.
AI providers:
In the process of leveraging various AI providers to enhance our AI capabilities, we categorically forbid these providers from utilizing your personal information for the purpose of training their AI models. Upon request, we are open to disclosing the list of our providers and the manner in which they are utilized. Please direct such inquiries to Privacy@useitem.io. Please note, however, that while all requests will be duly considered, we cannot guarantee provision of the requested information in every instance.
When explicitly required:
With your explicit permission, we may share your personal information.
To adhere to any requirements, directives, or regulations imposed by law enforcement agencies, governmental authorities, or in compliance with court orders, laws, or legal processes.
If we deem it necessary or appropriate to safeguard the rights, property, or safety of our company, our customers, or others. This includes the exchange of information with other companies and organizations for the purposes of fraud prevention and credit risk reduction.
Business transactions:
In the case the of a potential acquisition (or negotiations for such transaction) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in
Rights and Choices
General
You have the authority to manage your personal data in the following ways:
Delete third-party integrations, via our product settings page.
Change or correct personal data, via our settings page.
You possess the legal right to object to the processing of your personal data. Depending on the nature of the processing activity, you have the authority to request that we cease or restrict the processing of your personal data.
Marketing:
You reserve the right to disengage from communications pertaining to marketing by employing the provided opt-out or unsubscribe mechanisms through the communication channel. Nonetheless, you may still receive communications that are related to the service and other non-marketing-based communications.
Retention:
In respect to data retention, we affirm that we will retain your personal data only for the duration of your active account or for the period necessary to deliver the services you have requested. Upon termination or deletion of your account, we will commence procedures to delete your data. However, it is important to note that we may be legally obligated to maintain certain information in order to comply with statutory requirements, facilitate dispute resolution, or enforce our contractual agreements.
Privacy Requests
In compliance with applicable laws and based on your location and interaction with our services, you hold the right to request the following: access to a copy of the personal information we've gathered about you; rectification of any inaccurate or outdated information; erasure of information; objection to and limitation of our use of your personal information; and contestation of any refusal of your privacy requests. These requests can be made by contacting us at Privacy@useitem.io.
Cookies & tracking technologies
We utilize Cookies and similar tracking technologies for the purpose of enhancing your user experience and safeguarding our systems. These technologies facilitate us in recalling your sign-in details, storing your most recent activity, and retaining your language preferences among other things.
We, along with our service providers, may automatically compile information utilizing technologies such as cookies( and other similar technologies). This could encompass data like IP Address, unique identifiers, language, mobile device carrier, general location, operating system, and session details like time, date, and duration.
Important Note Regarding Our AI Systems
Our technology incorporates Artificial Intelligence (AI) to generate content, initiate workflows, and organize information. Notwithstanding, there may be instances where our systems may not deliver absolute accuracy. Hence, we caution you not to place complete reliance on the factual veracity of our model outputs.
In the event that you discern any inaccuracies that you believe we should rectify, we invite you to reach out to us. In circumstances where we are unable to fulfill your request for any reason, you reserve the right to request the removal of the said information. This request can be executed by sending an email to privacy@useitem.io.
Third-party sites and services
Our services may incorporate links or content from external sites or services not controlled by us. These should not be seen as an endorsement or affiliation. We bear no responsibility for third-party actions. Our privacy policy does not extend to these third-party entities.
Data Security
We've adopted technical and organizational safeguards to prevent unauthorized access and accidental loss of your information, which is secured behind firewalls.
Despite our best efforts to ensure the security of your personal information, no method of transmission over the Internet or electronic storage is entirely infallible. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is undertaken at your own risk. We are not liable for any circumvention of the privacy settings or security measures we have in place on our website.
You are responsible for safeguarding your access credentials, including your username and password. Keeping your password private is essential for your information's security.
Changes to our Privacy Policy
Our Privacy Policy explains how we handle your personal information. We reserve the right to change this Policy at any time and will notify you via email. Please keep your email address up-to-date and regularly review our policy.
Contact Us
If you have questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, feel free to contact us.
New Item Co
156 2nd St,
San Francisco, CA - 94105.
Contacting Us
If you have questions regarding this privacy policy, you may email or contact us through out contact form, in this website.